HintAR: Guided Work Instructions & Remote Assist
The SOP, in the operator's field of view, step by step and voice-first. Hands stay on the work. Live Assist brings a supervisor or remote expert in when needed; ALCOA+ evidence captured only where you choose.
Inside the HintAR Web Portal
Explore real interface screenshots from live customer deployments showing Live Review with Live Assist, Review Queue management, and step-level evidence auditing.
Supervision and expert escalation, in real time
Real-time supervision with live POV video feed and two-way Live Assist audio channel.
- ✓Operator Context: Real-time tracking of operator ID, machine name, and SOP version (Fette: Line Clearance v1.5).
- ✓Step Timeline: Visual step progress (e.g. Step 6: Documentation & Records Verification 4) with active status.
- ✓Live POV Feed: Real-time socket stream directly from the operator's AR smart glasses.
- ✓Supervisor Live Assist: Push-to-talk audio channel enabling supervisors to guide operators hands-free without travel.
The HintAR Platform Architecture
Built specifically for pharma manufacturing floors where revision control, hands-free work, and ALCOA+ evidence capture are mandatory.
Pillar 1: Digital Work Instructions
Video plus text for every step, voice-first and hands-free. Authored directly from your approved SOPs and exact equipment make and model.
- ✓ Delivered on glasses, tablet, or desktop
- ✓ Update once; every operator sees current revision
- ✓ Eliminates revision drift & printed binder risk
Pillar 2: Hands-Free Remote Assist
See-what-I-see live video feed from the operator's glasses directly to the supervisor portal, with two-way Live Assist audio.
- ✓ Talk and troubleshoot together in real time
- ✓ Cross-site expert guidance without travel
- ✓ Instant unblocking at the moment of deviation
Pillar 3: Configurable Evidence Capture
Timestamped, attributable proof captured as work happens. Fully configurable per step (photo/video, QA signoff, supervisor review).
- ✓ Contemporaneous ALCOA+ audit compliance
- ✓ Configurable trust unlock per customer
- ✓ Digital MBT direction without touching MES
Web Portal & AR Device Ecosystem
Explore how the HintAR Web Portal connects with AR smart glasses specified for Grade A and B cleanroom environments across your facility hierarchy.
HintAR Web Portal Modules
A centralized admin workspace for SOP authoring, versioning, QA review approvals, work assignment, live supervision, and audit archive.
1. SOP Registry & Versioning
Full version history (v1.0, v1.5, draft v1.8). Copy steps from previous approved revisions, edit draft steps, and manage controlled document states.
2. SOP Editor & Bulk Import
Bulk upload steps using Excel templates. Attach step media (images and videos for smart glasses display) and set evidence capture requirements per step.
3. SOP Approval Queue
Review and approval workflow aligned to 21 CFR Part 11. QA approvers review step changes and approve or reject with comments.
4. Assign Screen & QR Codes
Assign approved SOPs to operators or enable Self-Assign. Generates a secure QR code that the operator scans on AR smart glasses to launch execution.
5. Live Review & Live Assist
Supervisors monitor live step progress across sites, view the real-time POV video feed, and use Live Assist to talk directly to the operator.
6. Review Queue & Evidence Archive
Completed jobs land in Review Queue for QA verification. Approved executions move to Evidence Archive, a permanent, searchable ALCOA+ audit trail.
Where HintAR Delivers Floor Impact
High-variance moments on the manufacturing line are where hands-free SOP guidance changes the outcome.
Guided Equipment Setup & Calibration
Walks operators step-by-step through machine setup, sensor checks, and calibration sequences with zero ambiguity.
Smooth Product Changeovers
On-machine visual prompts ensure faster, cleaner changeovers between batches with lower line downtime.
Line Clearance Verification
Step-by-step clearance walkthrough with optional timestamped photo/video evidence captured as proof.
GMP Cleaning Sequences
SOP-aligned cleaning sequences guided step-by-step in Grade A/B areas without risk of touch contamination.
Maintenance & Remote Expert Assist
Remote specialist joins the live POV video feed to troubleshoot machine faults across sites without travel.
QC Equipment & Lab Procedures
Guides complex analytical instrument calibration and sample preparation in analytical laboratories.
What HintAR Is Not
Clear, transparent boundaries on where HintAR fits in your digital workforce architecture.
It is not surveillance.
Capture is optional, configurable and disclosed to the workforce.
It is not an MES.
It is not an MES and does not replace one. It sits alongside it in the workforce execution layer.
It does not remove trained operators.
It does not remove the need for a trained operator. It removes the need for a perfect memory.
It is not a hardware play.
The value is the content, the version control and the evidence layer, not the glasses.
Frequently Asked Questions
Addressing key deployment, compliance, data ownership, and workforce questions upfront.
Will glasses work in a classified area?
Device selection, gowning compatibility and cleaning protocols are part of deployment planning.
Who owns the data?
The customer owns their content and their records, without qualification. Any use of anonymised aggregate interaction data is explicit, contractual and agreed in the agreement rather than deferred to later.
Our employees will object to being recorded.
Capture can be limited to specific critical steps, or switched off entirely while the work-instruction value is proven first.
How is it validated?
CSV documentation is available, aligned to Part 11 and Annex 11, and follows the same GAMP 5 approach as the HintVR pack.
Bring Hands-Free SOP Guidance to Your Shop Floor
Schedule a strategy session to explore HintAR web portal workflows and cleanroom AR smart glasses pilots.